Fix 3: Check for Updatesįrom time to time, app developers update their apps to fix various bugs and other minor issues. In most cases, this should fix any connection challenge you may be facing. Alternatively, you should restart your Firestick so you can start the connection all over again. Fix 2: Restart your Firestick & modemĭisconnect your internet router or modem for 20-40 seconds. So you would want to log into your account to confirm that you have an active subscription and that you are on a plan that supports this feature. One of the most common reasons why your Amazon prime is not working on Firestick is the subscription expiring. Read also: I Have Amazon Prime but I Can’t Watch Videos – Best Fixes Amazon Video Not Working On Firestick? Best Fixes Fix 1: Ensure Your Subscription Is Still Active Have your files backed up before proceeding with the reset. Please note that this method will wipe off everything on your smart TV. If after checking every parameter off the list, you are still not able to watch Amazon Prime on TV, you might want to perform a factory reset. Fix 5: Reset Factory Settings for Extreme Cases
To do this, go to Settings and locate the Cache Memory option > delete the ‘cache’ memory option > you can switch OFF your TV for a few seconds and re-boot it for better performance. The app you have may just be outdated, hence the noticeable glitch.
Update the app or software from the app store. This resets the internet connection (assuming the internet subscription is active) > reconnect the internet, then try to open Amazon prime video once again. Fix 2: Reconnect Modems and Power Cordsĭisconnect any internet cable or modem > Turn the modem OFF for up to 50 to 70 seconds. To soft reset your smart TV, turn ON the smart TV > remove the power cords from the power outlet > wait for at least 1 minute > Plug the TV back into the outlet and turn it ON > If done correctly, your issues with Amazon prime not working on TV should be gone. Amazon Prime not working on Smart TV? Best Fixes Fix 1: Soft Reset the Smart TV Uninstall the outdated app and re-install the new app. LG, Samsung, Sony, and other Smart TVs are programmed to work with the latest corresponding software from app developers. Fix 2: Uninstall the App and Re-Install It on Your TV If confirmed, is the signal strong enough? To fix this, reconnect the internet and continue watching your shows. Check if there is an internet connection. That is why the internet is the first culprit if Amazon prime is not working. Most smart TVs are strong, and it is rare for programs like Amazon prime to stop working. This would be the first thing to try if you have to deal with the “Amazon Prime not working on TV” issue. If it doesn’t work, you can read on to see some fixes we recommend trying. As a rule of thumb, we recommend restarting your Sony, LG, Samsung, or any other smart TV to see if this can be fixed. Amazon Prime Not Working on TV? Possible CausesĪmazon prime is not working on your TV most likely because you have a poor internet connection, the software is out of date, you don’t have an active amazon prime subscription, or you just have insufficient memory on the TV to run the application. However, there are times when Amazon Prime stops working on TV, and we’d be sharing practical steps to have this fixed. Amazon Prime offers such a flexible service that you can connect whatever you’re watching to a TV. Is your Amazon Prime not working on TV? One notable advantage of Amazon prime is the unrestricted access you have to an unlimited number of movies, soap operas, and shows.